We are looking for a highly motivated and customer-oriented individual to serve as a Client Relationship Executive. The successful candidate will be responsible for managing client accounts, addressing inquiries and concerns, and fostering strong relationships to ensure client satisfaction and retention. They will serve as the primary point of contact for clients, collaborating with internal teams to deliver solutions that meet their needs and exceed their expectations.
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Job details
Salary
15k to 30k
Experience
1 to 3 Years
Qualifictions
Graduation
Skill
Communication Skills, Customer Service, Problem-Solving, Negotiation Skills, Time Management, Product Knowledge, Sales Skills, Analytical Skills, etc.
Location
Noida Sector 62
Joining Time
Immediate to 15 days
Job Description
- To get repeat business from the client by engaging and solving customer issues.
- Demonstrated track record of handling clients, especially in handling escalation.
- Personality, Customer engagement, good at handling customers and building deep relationships.
- Innovative thinking with excellent communication skills is a must requirement.
- Client handling domestic and international clients, should be willing to work flexible time shifts.
- To coordinate between all the departments and be a bridge between the client and internal departments.
- Touch base with all the existing clients in an orderly fashion.
- Should be well versed in support ticket handling and would be an advantage if acquainted with any ticketing client platform.
- Should be comfortable with online chat and would be an advantage if acquainted with any chat client already.
- To be prompt in handling online and offline queries and prioritize user needs and their resolution.