We are currently seeking enthusiastic and dedicated individuals to join our team as Customer Care Executives. As a Fresher Customer Care Executive, you will be the first point of contact for our customers, providing them with outstanding support and assistance. This role offers an excellent opportunity for individuals who are passionate about delivering exceptional customer service and building strong relationships with customers.
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Job details
Salary
15k - 22k
Experience
Fresher
Qualifictions
12th or Pursuing Graduation
Skill
Excellent Communication, Empathy and Patience, Problem-solving, Multitasking, Technical Proficiency, Teamwork, Time Management, etc.
Location
Noida Sector 10
Joining Time
Immediate to 15 days
Job Description
- Minimum 12th pass or pursuing graduation.
- Excellent communication skills, both verbal and written.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Customer-oriented mindset with a passion for delivering exceptional service.
- Proficiency in basic computer applications (MS Office, email, internet browsing).
- Flexibility to work in rotational shifts, including weekends and holidays.
- Responding promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Handling customer complaints, providing appropriate solutions, and following up to ensure resolution.
- Maintaining a high level of product knowledge to effectively address customer queries and concerns.
- Assisting customers with placing orders, processing returns, and tracking shipments.
- Collaborating with other team members to ensure seamless customer experiences.
- Documenting all interactions with customers accurately and efficiently.
- Identifying and escalating priority issues to the appropriate channels for resolution.
- Contributing to the continuous improvement of customer service processes and procedures.