We have an urgent opening for a Customer Support Head Profile at a reputed software company for a Noida-based location. Interested candidates can apply for this job.
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Job details
Job Description
Roles And Responsibilities:-
● Assessing the technical needs of Customers
● Establishing and maintaining strong relationships across teams (Customer, Product, Engineering)
● Define customer support metrics and implement the same
● Measure service satisfaction levels
● Managing and upholding the troubleshooting escalation process
● Managing hardware and software assets (mainly application and software assets)
● Resolving system and application issues
● Working with third parties to rectify issues
● Identifying gaps in the support process and amending it accordingly
● Prepare and manage support budget
● Build a high performance support team