Hiring Product Support Specialist – Experience 1 to 3 Years- CTC 6 To 7 LPA – Noida Location

We are looking candidate for the Product Support Specialist profile for a reputed IT Software company for the Noida location.

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Job details

Salary
6 To 7 LPA
Experience
1-3 Years
Qualifictions
B.tech/BCA/MCA
Skill
MS Office, Customer Satisfaction,Customer Experience , Ticketing , Relationship Communicatin
Location
Noida

Job Description

Role and Responsibilities:

  • Receives and responds to incoming client requests via telephone and email
  • Follows established Case Management Best Practices
  • Identifies assesses criticality and prioritizes resolution of all new and existing issues
  • Researches and develops resolutions to customer issues
  • Able to work independently and collaboratively to solve customer issues
  • Manages and documents the resolution process while effectively communicating the status with the client
  • Actively partners with clients and internal resources (where needed) in issue resolution
  • Maintains high Client Satisfaction.
  • Stays current with product and industry updates and changes
  • Identifies the need to escalate complex or risk issues to appropriate senior staff