We are looking candidate for the Product Support Specialist profile for a reputed IT Software company for the Noida location.
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Job details
Salary
6 To 7 LPA
Experience
1-3 Years
Qualifictions
B.tech/BCA/MCA
Skill
MS Office, Customer Satisfaction,Customer Experience , Ticketing , Relationship Communicatin
Location
Noida
Job Description
Role and Responsibilities:
- Receives and responds to incoming client requests via telephone and email
- Follows established Case Management Best Practices
- Identifies assesses criticality and prioritizes resolution of all new and existing issues
- Researches and develops resolutions to customer issues
- Able to work independently and collaboratively to solve customer issues
- Manages and documents the resolution process while effectively communicating the status with the client
- Actively partners with clients and internal resources (where needed) in issue resolution
- Maintains high Client Satisfaction.
- Stays current with product and industry updates and changes
- Identifies the need to escalate complex or risk issues to appropriate senior staff