We are looking candidate for a Sr. Engineer profile for a reputed IT Software company for the Noida location.
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Job details
Salary
2 To 4 LPA
Experience
4-5 Years
Qualifictions
Graduate/ Post-Graduate
Skill
Research, evaluate, install, configure, test, and maintain innovative storage-related computing hardware and software systems, coordinating with vendors as applicable
Location
Noida
Job Description
Role and Responsibilities:
- Receives and responds to incoming client requests via telephone and email.
- Follows established Case Management Best Practices
- Identifies assesses criticality and prioritizes resolution of all new and existing issues
- Researches and develops resolutions to customer issues
- Able to work independently and collaboratively to solve customer issues
- Manages and documents the resolution process while effectively communicating the status with the client
- Actively partners with clients and internal resources (where needed) in issue resolution
Maintains high Client Satisfaction. - Stays current with product and industry updates and changes
- Identifies the need to escalate complex or risk issues to appropriate senior staff