We are looking candidate for a Sr. Engineer profile for a reputed IT Software company for the Noida location.
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Job details
Job Description
Responsibilities:-
- L3 / L2 support for hardware calls
- Get server logs from customer, if possible, and analyze them for proper diagnosis
- Guide attending field engineer to resolve the incident to the satisfaction of the customer
- Attend to the incident personally in the field if required
- Ability to break complex problems down into actionable solutions
- Maintain & install patch and revision upgrades, latest firmware on all storage and switch systems
- Research, evaluate, install, configure, test, and maintain innovative storage-related computing hardware
- and software systems, coordinating with vendors as applicable
- Provide technical leadership, influence and partner with fellow engineers to architect, design and build
- mission critical storage systems that can stand the test of scale and availability, while reducing operational.
Please Note
Mandatory:- All Servers/Storage eg. 3PAR, MSA, Dell Epsilon, IBM storage, etc./HPE Synergy/tape library hardware problem diagnosis, replacement of parts like HDD, Power Supply, RAM, Motherboard, etc. Knowledge of diagnostic systems/tools for HPE, Dell, Lenovo/IBM equipment Server installation, testing, cleaning and troubleshooting Knowledge of RAID configurations and tools used in IBM/HPE/Dell servers/Storage/3PAR etd System check-up, on-site setup, tune-up, assessment and diagnostics Installation, repairing or rebuild of Windows server/Linux operating systems