We’re hiring a Technical Support Analyst who will provide exceptional technical assistance to our valued customers. Be part of a dynamic organization that values innovation and customer satisfaction. Apply now and unleash your potential with us!
If interested, Click here to share your Resume or mail your CV at [email protected]
Job details
Salary
3 to 5 LPA
Experience
2 to 3 Years
Qualifictions
Bachelor's (Preferred)
Skill
Knowledge Of SQL And Oracle Database ,Technical Proficiency, Problem-solving Abilities, Communication Skills, Customer Service Orientation, Analytical Thinking,Time Management
Location
Noida
Joining Time
Immediate to 15 Days
Job Description
- Have a deep understanding of how the software works from a logic perspective and what options are available for clients to best utilize to their potential.
- Respond to queries through the Help Desk tool or via web-based calls directly with clients.
- Walk customers through problem-solving procedures
- Providing excellent customer service to clients
- Support configurations and administration of our enterprise applications for customers
- Identify and log defects reported by clients and root cause analysis.
- Ability to analyze database outputs to support client issues and troubleshoot missing information or defects identified from complex queries.
- Work closely with the product and development team to communicate information from the client.
- Document root cause analysis and issue resolutions to be presented back to clients.
- Interact with Product Managers, Business Analysts & Project Management Team, Software engineers, and clients.
- Working on projects independently and as part of a team.
- Ability to provide basic training to customers on commonly used functionality.
- Draft knowledge base articles that reflect resolutions from client troubleshooting.
- Preserve and grow your knowledge of help desk procedures, products, and service.